Privacy Policy
Effective Date: 2025-05-25
At Campervan Community, a project of Campers Gateway, we are committed to protecting your personal information and your right to privacy in compliance with South Africa’s Protection of Personal Information Act (POPIA).
This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, sign up as a community member, or subscribe to our services.
Who We Are
Campervan Community is an initiative of Campers Gateway, based in Moorreesburg, Western Cape, South Africa. We serve as a digital hub for the South African campervan, camping, and road-tripping community by offering resources such as a campsite booking platform (currently in development), a buy-and-sell marketplace, a quarterly e-newsletter, and access to a unique camping vehicle insurance product for paid members.
What Information We Collect
We collect the following personal information from you when you sign up, subscribe, or interact with our services:
- Full name
- Email address
- Contact number (optional)
- Location (optional, for future booking recommendations)
- Payment and billing details (only for paid membership services – processed via secure third-party providers)
- Any other information you voluntarily provide via forms, surveys, or email correspondence
We do not knowingly collect personal information from individuals under the age of 18.
How We Use Your Information
We use the information we collect to:
- Register you as a member or subscriber of the Campervan Community
- Provide access to member-exclusive benefits (e.g., insurance offerings, newsletters)
- Send periodic communications, including newsletters and updates
- Improve and develop our website and future services, such as the campsite booking platform
- Respond to your inquiries or provide customer support
- Comply with legal obligations and resolve any disputes
We do not sell, rent, or trade your personal information to third parties.
Sharing of Personal Information
We may share your information with:
- Service providers who assist in delivering services on our behalf (e.g., email platforms, payment processors)
- Insurance partners to facilitate access to the custom camping vehicle insurance (only where necessary and with your consent)
- Legal authorities, if required by law or in response to valid legal processes
All third-party service providers are obligated to protect your information and comply with POPIA.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, or misuse. This includes secure servers, encrypted communication, and access controls.
However, while we take reasonable steps to protect your data, no digital transmission or storage system is 100% secure. We encourage you to safeguard your own login information and notify us immediately of any suspected security breaches.
Your Rights Under POPIA
As a South African data subject, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal data
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated
To exercise any of these rights, please contact us at [insert contact email address].
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law.
You may request deletion of your data at any time by contacting us directly.
Cookies and Tracking
Our website may use cookies and similar tracking tools to enhance your browsing experience. These help us understand how users interact with our site and improve our content and features.
You may disable cookies in your browser settings, but this may affect some functionality of the website.
For more detailed guidance, visit www.allaboutcookies.org.
Third-Party Links
Our website may contain links to external sites, such as campsite partners or Facebook groups. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised effective date. Your continued use of our site and services indicates your acceptance of any updates.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Campervan Community / Campers Gateway
Moorreesburg, Western Cape, South Africa
Contact Us